Frequently Asked Questions

Delivery

Delivery Schedule

11 a.m. – 3 p.m.

East Area

Simei, Tampines, Pasir Ris, Bedok, Kaki Bukit, Ubi, Eunos, Paya Lebar, Upper Changi Road, East Coast Road, Marine Parade, Tanjong Rhu, Bishan, Serangoon, Hougang, Ang Mo Kio, Sengkang, Punggol

South Area

Sentosa, Bukit Merah,  Pasir Panjang,  Queensway

2 p.m. – 6 p.m.

West Area

Potong Pasir, Bendemeer, Kallang, Boon Keng, Toa Payoh, Balestier, Bukit Timah, Farrer Road, Holland, Ghim Moh, Orchard, Boon Lay, Clementi, Bukit Batok, Jurong

North Area

Bukit Panjang, Choa Chu Kang,  Woodlands,  Yishun,  Thomson

Click Here and Proceed to Check Out.

 

How long does it take for my order to reach me?

After placing order, you will be contacted within 2 working days for confirmation of order. Delivery date will subsequently be arranged based on advised delivery schedule.

What are the delivery charges?

Free delivery above $80 per order, $15 will be charge for delivery for orders below $80.

How do I enjoy free delivery?

Order above $80 per transaction.

What if the product I want to purchase is not available in stock?

Click on notify me when stocks are available, we will contact you to advise on the earliest date of stocks arrival.

What if I am not at home for my delivery?

Delivery time and date will be agreed upon by the confirmation of order, in the event, that the delivery cannot be completed due to recipient not being home, we will have to reschedule the delivery and there will be a separate delivery charge of $15 (collection upon delivery by Cash only)

Register as a Member

What do I do if I lost my user login or password?

Lost your password? Click on lost your password at My Account page and enter your username or email address. You will receive a link to create a new password via email.

How do I change my password?

Login to at My Account to change your password.

How do I register?

Registration available at My Account page.

How do I change my account details ?

Login to at My Account to change your password.

Ordering

Can I order without signing up as a member?

Yes of course. However, we recommend you join us as a member to enjoy more promotion and occasional promo codes. Membership are free too!

What is the difference between signing in as a member and a guest?

Signing in as a member will have your previous purchase records for easy new purchases.

How would I know if my order is successful?
  1. If you’re making payment through Paypal, you will receive an email from us and Paypal.
  2. If you’re making payment through Cash on delivery, you will receive an email from us.

Payment

What are the payment modes available?

Paypal (Debit/Credit Card) OR Cash on delivery.

What are the payment modes available?

Paypal (Debit/Credit Card) OR Cash on delivery.

How would I know if my payment is successful?

For Credit Card/Debit Card Payments via paypal: Paypal will send you an email on your successful transaction.

Cancel / Refund

How to cancel my order?

All orders made by you shall be deemed final upon purchase of the selected product(s) and quantities set out in your order upon these Terms of Use.

How does the refund process work?

Online purchases made are non-refundable, unless otherwise stated.

How to report Return/Exchange claim?

Please send us an email together with the order email and state the reason of return/exchange with pictorial proof within 7 days of receipt. Products can be exchanged provided they are in new, unused and on its original packaging. Our staff will contact you shortly for the arrangement.